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 MERCHANTS GUIDELINES FOR ACCESS AND USE OF PLATFORMS POWERED BY TENGIVA

The Merchant Guide will be used to assess whether a product conforms to the description provided by the Merchants for the purpose of the return policy, as well as set the guidelines that define a products’ compliance, per pre-established social and environmental requirements.
 

Merchants shall only list products that comply with the currently applicable Tengiva policies. Said policies include labour standards and materials safety, with required, supporting certifications that are described in this Merchant’s guide.

The Merchant’s Guide may be updated by Tengiva from time to time, and the version that is validated at the time of a sale, shall be applied to determine whether the product conformed to its description.

Version: October 2023

Quality

Considered first quality:

Visual inspection: 

 

Must be below or equal to 24 points per 100 meters, following method ASTM D5430 Option A – Points / 100 linear meters

Note : Defects over 230 mm need to be cut. Maximum 1 cut per roll (based on a 75 meter roll)

We recommend attaching the inspection report, to improve the customer’s interest in your product, and reduce the risk of returns, based on non-conformity of the advertised product.

Laboratory test results:


Must achieve a colorfastness to wash of grade 3 or higher, after 10 cycles of a reasonable washing method for the textile in question.

Must achieve a dimensional stability to wash of minimally :

  • 5% or less for woven material that contains a percentage higher or equal to 75% of synthetic fibers;

  • 6% or less for knitted material that contains a percentage higher or equal to 75% of synthetic fibers;

  • 7% or less for woven material that contains a high percentage of natural cellulosic or is manufactured from cellulose fibers;

  • 8 % or less for knitted material that contains a high percentage of natural cellulosic or is manufactured from cellulose fibers;

  • 8% or less for flannel and similar fabrics

*after 5 cycles of a reasonable washing method for the textile in question.

*after 5 cycles of a reasonable washing method for the textile in question. It is recommended for the Merchant to attach an internal or external test report, to the product. This improves customer interest, and reduces the risk of returns based on non-conformity of the advertised product.

Considered second quality:

Visual inspection:


Above or equal to 25 points per 100 meters, following method ASTM D5430 Option A – Points / 100 linear meters

Note : Defects over 230 mm need to be cut. Maximum 1 cut per roll (based on a 75 meter roll)

** The Merchant must attach a supporting document which identifies the defects, and their frequence. We recommend attaching the inspection report, with clear photos of the defects.

Laboratory test results:


Colorfastness that is below grade 3, after 10 cycles of a reasonable washing method, for the textile in question.

Dimensional stability to wash is:

  • Above 5% for woven material that contains a percentage higher or equal to 75% of synthetic fibers;

  • Above 6% for knitted material that contains a percentage higher or equal to 75% of synthetic fibers;

  • Above 7% for woven material that contains a high percentage of natural cellulosic or is manufactured from cellulose fibers;

  • Above 8 % for knitted material which contains a high percentage of natural cellulosic or manufactured from cellulose fibers;

  • Above 8% for flannel and similar fabrics

*after 5 cycles of a reasonable washing method for the textile in question.

You must attach an internal or external test report, to the product. This improves customer satisfaction, and reduces the risk of returns, based on a non-conformity of the advertised product.

Color Coordinates

Merchants must supply L*a*b* coordinates under D65 lighting for every product they list. We assess conformity based on this data.

Spot checks

Tengiva will perform spot checks, from time to time, to make sure that Merchants comply with the delivery timeframe and that the products’ quality is as advertised.

Returns

Returns are ONLY permitted if the product sold DOES NOT CONFORM to the description provided by the Merchant. If this is the case, the situation will be evaluated by the Tengiva team, and if a return is found to be necessary according to the “ definition of “conformity” established below, the Merchant will be responsible for replacing the purchased product with a replacement that accurately fits the description, if possible, or otherwise reimburse the customer in full.

Definition of a product conformity per the description provided by the Merchant :

  • Color : The CMC DE between the declared L*a*b* datas (Under D65 lighting) and the received goods must be 2.00 or below.

  • The declared quality (first or second grade) must correspond to the above mentioned visual inspection, and laboratory testing criterias.

  • The other declared information regarding a listed product, must match within a reasonable range.

Packaging and identification of goods

Linear meters packaging:
We strongly encourage the Merchants to optimize the packaging of the fabrics. The linear meters must be packed as follows :

  • 0 to 25 meters : must be folded and sent in a box or a polybag, whichever will best optimize the packaging, while also properly protecting the goods.

  • 26 meters or more :

    • must be rolled on a 5 centimetre (2 inch) hardcore tube, with tube length matching the fabric's width.

    • The face of the fabric must be inward when rolled

    • Rolls must not be stored vertically.

    • Roll size diameter (with textile) must be a maximum 25 cm (9.85 inches), except for high volume and low weight textiles (such as fleece, quilting, insulation material)

    • Rolls must be wrapped in strong, heavy-weight plastic bags, then raphia/tarp bags or similar must be applied over the plastic bag

    • Each roll must be clearly identified with the following information: Vendor's product identification number, fabric description information (construction, fiber content, weight, finishes if applicable), and the Supplier's name.

High volume, low weight materials:


Remove the maximum amount of air, to optimize packing and reduce shipping costs.

Orders and Shipping

When receiving a new order:


The Merchant has a maximum of 3 business days, from the time the order was placed, to ship the goods to the customer.


Merchant packs the goods following above mentioned packaging rules;

Code of Conduct

Child Labour


A compliance to national regulations regarding child labour is expected in your facilities, or in your indirect facilities at all times, as well as complying to laws regarding young workers between the minimum working age and the majority. A manufacturer that does not meet this criteria will automatically be banned from Tengiva’s platform for a period of 5 years. Proof of compliance will be required, if the Merchant wishes to reintegrate the platform, after the exclusion period.

Forced Labour


Merchants shall comply with national regulations prohibiting forced labor and human trafficking. This includes a strict interdiction to bind workers to employment with conditions of debt fulfilment. In addition, Merchants shall guarantee freedom of movement for its workers from entering or going out of the workplace or residences without repercussions. Workers should not be required to live in residences owned or controlled by stakeholders as a condition for employment.


Workers should be allowed to enter into employment and to terminate it freely. They shall retain possession or control of their personal identification and original documents. Faced with laws leading to state-imposed forced labor conditions, the Merchant is expected to comply with better standards of practices.

Discrimination, Harassment and Abuse


Merchants shall comply with national regulations regarding freedom of association and about nondiscrimination practices regarding recruitment, employment and compensation.
Merchants shall comply with national regulations prohibiting harassment, abuse and forms of discipline. Physical, verbal or psychological violence are not to be used and there needs to be a system to correct and improve management practices that are found to be abusive. Monetary fines and penalties should not be used to maintain labor discipline or to punish poor performances. Similarly, access to food, water, toilets, medical care or any basic need are not to be used as a reward or a punishment.

Wages


Merchants shall comply with national regulations for hours of work, premium rate compensation, public holidays, leave and compensation to workers by at least paying workers the legal minimum wage for regular hours. Workers must receive a pay statement and be informed of how their wage is calculated, recorded and meets the legal minimum.

Health and Safety


Merchants shall comply with national regulations for health, safety and the environment. To do so, Merchants should have all the permits and certificates legally required.
Establishments must have an evacuation emergency plan and a regular evaluation of alarm systems and evacuation drills. Workers must receive training and all the equipment for the proper use of machinery, while avoiding negative incentives to deviate for riskier practices.


Personal protective equipment as well as proper training must be provided at no cost for the workers undertaking hazardous or dangerous tasks. Workers shall not be sanctioned for refusing to work machinery or tasks that are not considered safe.

List of Prohibited substances and non recommended substances

We encourage our suppliers to follow the program Zero Discharge of Hazardous Chemicals Program (ZDHC). Through our platform, we are committed to supporting the Manufacturing Restricted Substances List (MRSL). For more information about restricted substances, please visit: https://www.roadmaptozero.com/...

  • Alkylphenol (AP) and Alkylphenol Ethoxylates ( APEOs): Prohibited

  • Chlorobenzenes & Chlorotoluenes: Prohibited

  • Chlorophenols: Prohibited

  • Dyes – Azo (Forming Restricted Amines MRSL) Prohibited

  • Dyes – Navy Blue Colorant (containing chrome, MRSL) Prohibited

  • Dyes – Carcinogenic or Equivalent Concern MRSL, Prohibited

  • Glycols solvents, Non-recommended

  • Halogenated Solvents, Non-recommended

  • Flame retardants containing halogens. Non-recommended

  • Organotin Compounds containing butyl and phenyl groups (MRSL), Prohibited

  • Polycyclic Aromatic Hydrocarbons (PAHs) MRSL, Prohibited

  • Perfluorinated and Polyfluorinated Chemicals (PFCs) MRSL, Prohibited

  • Phthalates – including all other esters of ortho-phthalic acid, MRSL, Prohibited

  • Total Heavy Metals, Prohibited

  • Volatile Organic Compounds (Benzene, Xylene and cresol), Non-Recommended

Formaldehyde in textiles must follow Oeko-tex 100 standard, as per following :

  • Intended for direct contact with the skin : must not exceed 75 ppm

  • Intended for no direct contact with the skin : must not exceed 300 ppm

  • Intended for decoration material : must not exceed 300 ppm

 

Terms of service

Version: June 26, 2023

Buyer terms apply to
Anyone buying on any platforms powered (enabled) by Tengiva.


Client
Buyer, Product Owner and Platform owner are referred to as Client of Tengiva technology and services.


Platforms
Any and all marketplaces, and e-commerce platforms powered (enabled) by Tengiva.


Platform Owner terms apply to
Anyone owning a platform powered (enabled) by Tengiva.


Product Owner terms apply to
Anyone using the Supply Chain Management System & selling or promoting products on any platforms powered (enabled) by Tengiva.


Sales transactions terms apply to
Buyer and Product Owner ( a "Merchant" under these Terms), when conducting a sale transaction of products sold via a platform powered by Tengiva, the buyer, will be referred to as Buyer, and the Product Owner, will be referred to as Merchant.


System
Tengiva is the Technology and Service provider for the operating system enabling the platforms powered by Tengiva also referred to as “System"

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